**MESSAGE TO OUR CUSTOMERS ABOUT DAYS WE ARE CLOSED**
Dear Royal Car Wash Customers,
We want to explain why we do not, and cannot, open for business when: (a) it is raining, (b) the roads are wet, or (c) the weather forecast calls for rain.
On such days, if we were to open for business, we would face a financially unsustainable situation where (i) the amount of business would be negligible, but (ii) the locations would be fully staffed with almost nothing for our employees to do.
Please know that the last thing we want is to be closed for business, and we ask for your understanding. Extremely wet weather has contributed to an already difficult environment where inflation has increased all of our costs, including labor, insurance, chemicals, utilities, propane for winter heating, interest expenses, and everything else.
We work hard to provide value to our customers. We have not raised our prices in years, and we enable monthly customers to have unlimited car washes on the many days we are open. Additionally, we are nearing the completion of a nearly $300,000 investment in new equipment for our two tunnels and a complete equipment replacement at the self-service bays located at 107 Danbury Road.
If you would like to discuss this or any other matter, please call me at (475) 339-8624.
Sincerely,
Peter Magallanes, General Manager
P.S. Due to an inordinate number of rainy days, we have had to remain closed on several occasions.
IMPORTANT INFORMATION ABOUT ROYAL CAR WASH IMPROVEMENTS
Dear Royal Car Wash Customers,
As you pass our New Milford 107 Danbury Road location across from Home Depot, you may
have noticed that Royal Car Wash Express has been under construction. AND ALL FOUR SELF SERVE BAYS ARE NOW COMPLETE AND OPERATIONAL! Our two car wash tunnels will be next! This renovation is part of our triple-phase, nearly $300,000, project that will improve your Royal Car Wash experience at both of our locations. For reasons beyond our control, the work is taking longer than originally anticipated. In the meantime, we ask for your patience as we complete this project.
I am here to address any concerns you may have. Thank you.
Sincerely Yours,